FAQs
What do I have to do to apply?
Complete the contact form on the website and one of our administration team will call you to discuss your requirements.
Will I be able to visit the House I am interested in?
Yes – just contact our head office and a visit will be arranged for you at a time to suit your needs.
Can I bring my own furniture and possessions with me?
Yes – once accommodation has been offered on a permanent basis you will be able to bring your own items of furniture and other possessions with you – subject of course to the overall size of the room and confirmation of conforming to fire safety regulations.
What will it cost me?
Fees differ from House to House. Please contact us using one of the methods on our Contacts page.
Can I have visitors?
Yes – from time to time visitors can be accommodated for a meal by prior arrangement.
Can I bring a pet?
Unfortunately not. It is currently the Charity’s Policy that pets are not allowed for reasons of health, safety and hygiene.
Will there be staff on-site all the time?
At St George’s House there are Care staff on hand 24 hours per day. In our Sheltered Houses, the House Manager is on duty between 8am and 6pm.
Outside of these times there is a Tunstall/Careline emergency call system for each tenant which dials directly to a support team who can summon assistance for you.
What if my needs change?
In our Registered Care Home your needs are kept under review by the use of a Care Plan and in Sheltered accommodation by the use of a Support Plan. You will have an input into these at all times.
If you decide to move on or if your care/support needs change to the extent that the Charity can no longer safely accommodate you in your current home, then this would be discussed with you and your family / sponsor / representative and the Charity will assist in any way it can to facilitate the move to more suitable accommodation.
What about registering with a Doctor?
If you are moving from a location which is quite near to the House you have chosen to move into, it will usually be possible to stay registered with your existing Doctor. If you are moving from a distance away, then the House Manager will be able to provide you with details of local GP Surgeries. Our Registered Care Home is linked to a local GP service which provides weekly ward rounds in house, the majority of our residents choose to move to this service once they join us at St Georges House.
Who can I contact for advice?
There are plenty of organisations which specialise in providing advice for older people eg, AgeUK, the Department of Work & Pensions, Citizens’ Advice Bureau, South East Essex Advocacy for Older People. A full list of these organisations is held in each House. For informal matters The respective House Manager or one of the Charity’s administration team will be happy to help.
What if I have a complaint about something?
The Charity has a formal complaints Policy & Procedure and full details of how to use this are in the Residents’ Guide and are displayed within each of our houses. Complaints can also be made to the Housing Ombudsman, CQC or the Local Authority if necessary.
Does the Society provide for short stay or respite stays?
Yes. Short stays / respite can be arranged for up to a maximum of 6 weeks but the availability of respite rooms may change according to the vacancy situation at the time.
Fees for respite / short stays are paid weekly in advance.
Visits to any of the Charity’s Houses can be undertaken by arrangement and full details of locations, visits, availability and costs can be obtained from our Head Office on 01702 213350 or by completing the enquiry form on our Contact page